Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!

About Us:

Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:

This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:

Respond to and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Qualifications:

C1/C2 proficiency in German
B2 proficiency in English

Why Join Us:

Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.
Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.

Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!

German Customer Support in Slovakia - Fully Remote