Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose:

The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects. The major purpose of the role is to serve locations running S/4 as their ERP platform.

Responsibilities :

Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP Services
Service and change requests management
Ensure stable business process continuation and improvements
Works on larger, moderately complex projects/ assignments
Participates in code reviews and works with developers, consultants and architects to ensure requirements are met.
Functional solution delivery in SAP projects
Ensure that tickets assigned to her/him are followed up, tracked and delivered according to the SLA
End to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner
Dedicated and high focused business support during period end closing and critical business activities like shipping, manufacturing, etc.
Provides appropriate solutions upon Business Area requirements
Design, configure, test and train business solutions in collaboration with solution/architect team
Participate in hyper care and take over location support from project team
Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLA’s agreed
Proactive system improvement proposals and initiatives
Preventive business process support
Works closely with business support departments to translate business requirements into feasible solutions
Close working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processes
Understand and work according to the transport and release management process
Come up continuously with business and process related improvement ideas
Provide and maintain process documentations like problem, incident and change management
Work according to the best practises for support
Perform daily tasks in the global ticketing system
International travel required occasionally based on need

Requirements:

Minimum 4 years of relevant experience in a comparable role within SAP (ECC6 / S4 Hana) with hands-on application management or project organization.
Experience in a manufacturing environment is preferred
IT /Business Degree or Equivalent
SAP certification is preferred
In depth understanding of the business processes related to the SAP applications.
Expert SAP knowledge with configuration and trouble shooting skills
Fluency in English (verbal and written)
SAP implementation and post live support experience in multinational environment

Hydro offers:

Working at the world’s only fully integrated aluminum and leading renewable energy company
Diverse, global teams
Flexible work environment/home office
We provide you the freedom to be creative and to learn from experts
Possibility to grow with the company, gain new certificates
Attractive benefit package

Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in our system with your CV and optionally a cover letter until:

Consultant, SAP Procurement and Inventory